My experience with Versa 3 and Customer Service

[Duganc]

I have a Versa 3 that I bought in April 2021. Two weeks ago it simply stopped recording my heart rate which clobbered sleep monitoring and other functions. I tried every option to get it to work and nothing did the trick. I called the live help line over a week ago, but they simply read from a script. The rep told me I would receive a response after they did some more research for possible solutions.

I did receive a response today - a survey about how my service call went. Very disappointing. Not helpful. Now all I have is a digital watch. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Duganc. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

[Duganc]

I reached out and got no real help. I’m not going to keep chasing. Your reply only reinforces my disappointment.

You’ve now lost me as a customer. I will likely purchase a Garmin.

[Destinee1400]

Costumer service disrequarded what I had to say about my 3 going black and nothing else. This is my second Fitbit and am switching to Apple Watch. Customer service is a joke!