My experience with Versa 3 and Customer Service

[Jlg228]

I’ve had my Versa 3 for about 18 months and loved it until a few weeks ago when it would no longer hold a charge for more than a day.  Up to that point it held a charge for 5-7 days and nothing has changed about the way I use it.  Now, it’s not holding a charge for even half a day.  Anyone have any ideas?  I contacted Fitbit and they are offering a discount on another watch, but I’m not inclined to buy another Fitbit if it’s going to die like this one. Thanks in advance.

Moderator edit: clarified subject.

[Guy_]

Hi @Jlg228 - unfortunately the sudden short battery life of that sort is generally a watch fault from water getting in. The other thing that may cause an issue is syncing. So try with the phone Bluetooth off for a few days and see if it make a difference.

But just in case, after syncing the watch hold the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start afresh.

For reference here are some other ideas with How to resolve the Major issues causing short battery life. 

[Jlg228]

Thank you for your reply.  I had no problem syncing and I don’t use a lot of the apps, etc. that can drain a battery. It seems the watch is now dead.  While charging the battery went from 35% to 0.  Very disappointed the Versa 3 didn’t last more than 18 months.

[MarreFitbit]

Hi there, @Jlg228. Welcome tot he Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thank you so much for your help!

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.