My experience with Versa 3 and Customer Service

[Rosh9]

The screen on my versa 3 has fallen off twice, so there is obviously a fault with this edition.  Fitbit have replaced my watch both times but this time they sent me a black version and I had rose gold. They have told me that this is the only colour available. But I do not wear black at all. 

I think that as this is a fault with fitbit, they should honour the colour in a versa 4 instead or give me a refund. I am now stuck with a product I won't use because their product is faulty 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rosh9. Welcome to the Fitbit Community Forums. I'm sorry to hear that your two Versa 3 have suffered screen damage. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

Thanks for your understanding.