My experience with Versa 3 and Customer Service

[Alien8]

All the trouble I go through trying to sync now I have no control of the app settings, I don't care that my watch is past warranty. Still brand new I think Fitbit owes me so I can use another fitness app and their watch. Very disappointed in the quality of Fitbit service. Only advice I get is uninstall, reinstall, reset, turn on and back on. Done this way too many times in less than a month. Very very unsatisfied with this! And this required question does not have what I need to mark! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Alien8. Welcome to the Fitbit Community Forums. It's sad to hear that you keep having syncing difficulties despite all the steps you've done so far. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

I've moved your post to the Other Versa Smartwatches board for organization purposes.