My experience with Versa 3 and Customer Service

[ElidaMc]

For the past few days my Fitbit would not pair, no matter what I did it just would not pair, I thought that was it fit for the bin until I decided to message for help.  I entered a chat with Juan who did not have the time to let me finish typing when he ended the chat.  I then connected with Charlyn who was amazing she stayed with me till my fit be was connected.  I can’t thank her enough, I did not get her feedback form that’s why I am on here.  I am happy. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ElidaMc. Welcome to the Fitbit Community Forums.  I'm sorry to hear about your recent experience with our Support Team the first time you contacted us. We‘re taking your comments and sentiments in regards to our products and services into consideration. I'm glad to hear at the end Charlyn was able to get your back on track! 

As you were mentioned during your chat, you will receive a brief survey so you will be able to rate her service on the chat separately from the company, and also how Fitbit managed it. If the survey has not come through, please check your junk or spam folder.