My experience with Versa 3 and Customer Service

[Pist]

This is my second and last Fitbit I will ever purchase.  The screen fell off and I was just walking in my home.  I took care of my Fitbit and made sure I didn’t wear it in water or bang it.  When I called customer service they said my warranty had expired (Fitbit is only 18 months old) and I am not entitled to a new one.  They offered me a 35% discount to buy another cheap product.  They know this is an issue and a product should be supplied for free to replace this one.  I am very tired of companies who make cheap products and charge high prices!  Shame on Fitbit!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Pist. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Versa 4 and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen they are still helping you with this situation and have provided new details on this process.

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty