help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Versa 3 and Customer Service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2024 06:29 - last edited on ‎03-17-2024 09:15 by Fitbit Moderator

‎03-16-2024 06:29 - last edited on ‎03-17-2024 09:15 by Fitbit Moderator

18 month old Versa 3 still working  but blank screen. Tried everything to clear it but still blank although linking with app & all activities visible on phone. Had online chat with Juan Diego who said it was covered under guarantee, Sent me pre-paid label to return it & arranged for replacement. 5* service.

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-17-2024 09:19 - edited ‎03-17-2024 09:19

‎03-17-2024 09:19 - edited ‎03-17-2024 09:19

Hi there, @Natdi27. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 was still unresponsive despite the troubleshooting steps you tried. 

I'm happy to hear that our Support Team was able to help you with this matter. Thanks for taking the time to share your experience and the outcome of your case. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes