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My experience with Versa 3 and Customer Service

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‎05-11-2024 03:35 - last edited on ‎05-11-2024 04:16 by Fitbit Moderator

‎05-11-2024 03:35 - last edited on ‎05-11-2024 04:16 by Fitbit Moderator

After about 3 years of daily use. It works but won't sync. Been on phone with customer service a few days this week. Best they came up with is offering me 30 days to use 35% off a new fitbit product.

I'm done with fitbit, not the best. Luckily I bought mine from Costco, so going to return it and get a garmin!

Moderator Edit: Clarified subject

https://9apps.ooo/
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‎05-11-2024 04:22

‎05-11-2024 04:22

Hi there, @welantho6. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 has stopped working. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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