My experience with Versa 3 and Customer Service

[Jackiepen]

My Versa 3 stopped working after a simple dip in the pool. Completely dead. I tried every fix on the forum before calling support. Their fix is to give me 35% off my next one. lol!  As if I’ll purchase another one!  Shame on them for promoting it as waterproof when so many on the forum have had the same issues. After many years as a loyal Fitbit customer, It’s time for an Apple Watch.  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jackiepen. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 stopped working after getting wet. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Since you've exhausted all troubleshooting steps, I'd like to share with you that there are no different steps here on the forums that we can provide other than what our team has already provided to you. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance! 

[Jackiepen]

 “keeping the conversation with the support team” does not alert consumers to the recurring issues with the product AND “support” offered a cookie cutter solution that doesn’t work for me so I am researching other options. No need to respond further.