My experience with Versa Lite and Customer Service

[Laurenpxg]

So my last Fitbit versa lite stopped working out of no where wouldn’t sync so I received a replacement a few months ago, this Fitbit was working great until Friday night out of no where the screen jus stopped working it’s syncing and taking steps ect but the screen comes on and then fades out . Ive contacted Fitbit live chat but I’ve only been given a discount as I’m out of warranty does anyone know a way I could fix this other than resetting as I’ve tried this 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Laurenpxg. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.