My experience with Versa Lite and warranty process

[Wherewlf]

After having so many problems with my 7 month old Versa lite I gave up. I am still angry about how much I paid for the Versa lite so I contacted fitbit customer svc.  My fitbit is still under warranty however they will only send me a new versa lite, not refund my money.  I also asked if I could get a different model.  They told me I could but they would only cover 50% of a different model.  I love my new letsfit smartwatch but will still get the replacement versa in hopes they fix the programming problems with the versa.  Also won’t get the replacement for 5-10 days after tgey receive my old one back.

Moderator Edit: Clarified subject

Moderator Edit: Word choice - Promoting 

[RicardoFitbit]

Hi @Wherewlf, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.