My experience with new Versa 2 and Support

[saurabhpareek]

What kills a brand is not just the bad product but bad service.2 day expedited shipping arrives in 5 days.Watch doesn’t work, contacted support who couldn’t help. Doesn’t know how to exchange with Shelter-in-place orders in Bay Area. Utterly Horrible!

Rep is asking me to ‘find a carrier myself’ who can ship it back to FitBit and there’s nothing they can do & not it’s their responsibility.So basically u r not responsible for the product, or timely shipping or fixing the faulty product.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @saurabhpareek. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issues you've had with your Fitbit Versa 2 and your experience with Customer Support. Thank you for your efforts to resolve this. I am sure our Support team tried their best to help you. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Thank you so much for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I understand how frustrating this is for you. I could see that you got in touch with our Support team about this, please keep an eye on your inbox for further assistance.

Let me know if you have any questions.