My experience with the Fitbit Versa Smartwatches

[Claire02]

I bought a new Versa when they came out in April 2018. For my sins, I have stayed loyal to Versa. I had several replacements under warranty for the original one and when it went and the warranty had run out, I paid to upgrade to a Versa 2 October 2020, then had it replaced Feb 21, June 21 and am now waiting for yet another replacement. It's never the same issue. I'm not an extreme user. I only charge to 100% and switch it off etc etc.. Is this normal????? It seems a 6 month shelf life is about as good as it gets. Which is very tedious. Any thoughts - other than switching brand which all logic points to when the warranty runs out next time (and of course, the warranty doesn't renew when the watch is replaced!)

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Claire02. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As for the battery issues, please note your Versa 2 battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Hope this helps. 

[kittygrace]

I've had my Versa 2 for about 6 months now. This is the first smartwatch I've had and was excited to have it. I'm so disappointed that it has never worked right. It doesn't log sleep correctly, showing multiple recordings for a single night. It doesn't log water from tapping on the watch, changes time zones, etc. I've called support, chatted with them, they escalated my case and all I get is an email back saying my case has been reviewed and has been closed. I've asked about warranty replacement and get no reply. I'm beyond frustrated and upset. From the sound of your post, this is not unusual for this product. I guess I better just give up and go with another product at this point. 

[kittygrace]

I've had my Versa 2 for about 6 months now. This is the first smartwatch I've had and was excited to have it. I'm so disappointed that it has never worked right. It doesn't log sleep correctly, showing multiple recordings for a single night. It doesn't log water from tapping on the watch, changes time zones, etc. I've called support, chatted with them, they escalated my case and I'll I get is an email back saying my case has been reviewed and has been closed. I've asked about warranty replacement and get no reply. I'm beyond frustrated and upset. From the sound of your post, this is not unusual for this product. I guess I better just give up and go with another product at this point.