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‎08-31-2019 06:21 - last edited on ‎09-01-2019 17:19 by

‎08-31-2019 06:21 - last edited on ‎09-01-2019 17:19 by

So my versa died. I have done all the required steps. Reset, update, etc. my last step was to call customer service. Well my customer service guy was very polite and that’s as far as it goes. He was basically reading from a script and after doing all the steps he read off to me ( that I had already tried ) he said let me look at your warranty and get you a new versa. GUESS WHAT? My warranty went out 1 month ago . You only have a 1 year warranty on an expensive purchase. There only solution is to give me 25% off a new purchase. After ALL the HUNDREDS of reviews I’ve read now I will NEVER own another Fitbit. Why would I give my hard earned money for it to break and not work.guess I’m headed to GARMIN! Just wanted everyone to know what to expect if your close to a year ownership. Good luck guys and gals

 

 

Moderator edit: subject for clarity

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‎09-01-2019 17:17 - edited ‎09-01-2019 17:17

‎09-01-2019 17:17 - edited ‎09-01-2019 17:17

Welcome to the Fitbit Community, @Rolltideshane. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the issue with the Fitbit Versa and your experience with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Thank you so much for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I understand how frustrating this is for you, however, we as any other company have policies to follow through. I appreciate your understanding. I respect your decision and wish you the best of luck with your health and wellness goals.

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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