My fitbit battery died after putting it in to charge is now stuck on the icon screen

[Allyooup]

My fitbit battery died a few daya ago, i placed it in to charge as normal. After i while i went to grab it to use it again but its stuck on the icon screen and is not syncing to my phone. I read a few posts here with similar issue and carried out the reboot on it but it just goes from blank screen back to the icon and doesnt vibrate indicating its worked. Any help is appreciated

[Guy_]

Try setting it up again in the Fitbit App " + Set up a Device"

[Allyooup]

I have tried this. The watch wont connect and its not appearing as a device on bluetooth so not sending out any signals to sync or pair

[Guy_]

Forget Bluetooth, the Fitbit App takes care of looking for the watch, its not for you to setup a Bluetooth connection.

At this stage, having removed the watch from Bluetooth and the Fitbit App, it would be good to turn off Bluetooth, restart the phone and watch and turn on Bluetooth and then make the " + Set up a Device" and wait for it to find the device. The watch will need to be on the charger and there needs to be no other Bluetooth devices on during setup, and the watch cannot have been connected to any other device than the phone.

[Allyooup]

Thanks i have tried this but still no success it is not recgonising the watch at all

[Guy_]

You can have a look at the suggestion posted here, if the battery is not reasonably charged it may not be able to communicate. By now you will have done all the necessary troubleshooting so if that fails to resolve it try Fitbit Support. They may be able to help you.

[Allyooup]

Thanks!!