09-14-2019 00:40
09-14-2019 00:40
My fitbit is locked and says to unlock with my phone. Help!!
09-14-2019 00:53
09-14-2019 00:53
That happens if you put in the wrong PIN on the watch 10 times. Instructions for unlocking are in: https://help.fitbit.com/articles/en_US/Help_article/2250/
09-14-2019 00:59
09-14-2019 00:59
09-14-2019 01:01
09-14-2019 01:01
As you've unpaired the tracker from the phone I don't know how you solve this. It may be best to contact customer support to see if they can help: contact.fitbit.com
09-14-2019 04:42
09-14-2019 04:42
09-14-2019 06:14
09-14-2019 06:14
I'm afraid the only one I am aware of is that one on the contacts page: 000 800 050 1057
If that's not working for you then perhaps try the web chat
09-21-2019 06:59
09-21-2019 06:59
my case status ?
09-21-2019 07:07
09-21-2019 07:07
You'll need to contact customer support for an update on your case as they don't monitor these forums.
09-21-2019 07:08
09-21-2019 07:08
it's not working in my case
09-21-2019 07:15
09-21-2019 07:15
09-21-2019 13:15
09-21-2019 13:15
To keep things logical for you and us, I've merged your many posts.
As for status, as Fitbit users, we do not have access to your case.
Fitbit Support can be contacted by E-mail, Twitter, Facebook, phone and only chat. The last two or only available when there are people able to respond.
If the tracker was not removed from the account, it would be a 30 second procedure to reset the pin.
I'm not sure why when the instructions clearly say to use the phone to unlock, instructions to reset pin, the first thing users do is to remove the tracker from their account and app.
When you get the pin reset, please choose the option to only lock the wallet.
You have 2 choices.
Contact Support
Perform the factory reset. By following the instructions found in this post.