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My fitbit stopped working all of a sudden

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‎08-22-2019 04:49

‎08-22-2019 04:49

Hi all, I've had my fitbit for a little over 6 months and it just stopped working all of a sudden. I have tried charging it, but the screen just won't turn on. Can anyone help with this? Quite disappointed as I take good care of it.  

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‎08-22-2019 04:55

‎08-22-2019 04:55

 You need to communicate with support:   https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

As it is only 6 month old it is still in warranty. 

 

Have you tried all the diagnostics/fault finding as listed in the user manual?  https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

 

 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎08-22-2019 05:07

‎08-22-2019 05:07

Hi.Mine too. I bought one year ago, and have been using it carefully. Then, suddenly stopped working now.. so sad.  

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‎08-22-2019 05:18

In response to GrubbyDuck

‎08-22-2019 05:18

Thank you. I bought it over a year ago but only started using it 6 months ago. not sure it is still under warranty. But will contact support as advised. Thanks for your help!

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