My fitbit watch is not restarting after factory reset.

[aakanksh]

My fitbit watch is  not restarting after factory reset. What to do?

[Marrrmaduke]

@aakanksh Could you please explain? Does Versa turn on? Is the screen on but the watch is not pairing? What happens when you put the watch on the charger? Is your fitbit still linked with your account (can you see it in the fitbit mobile app)? Also, what phone model and OS do you have?

[SHANNON49]

I have similar problem. Turns on tells me to sync in multiple languages. Gave up don't wear any more. 

[aakanksh]

The screen is black. Nothing is happening, I pressed all buttons but still
no response. I thought of charging and seeing tht if it worked or no, but
still nothing happened. The screen is black. Absolutely nothing is
happening. The phone which i use is ' ONE PLUS 6T'.

[Emarkey]

I am having the exact same problem. Tried all the tricks online but no joy. The watch is not responding to anything and has been on charge for 3 days now. This must be a bug in the latest update. 

[TDubMan]

Is this the original Versa (with 3 buttons)? If so, press and hold the left and bottom right buttons for like 10-15 seconds and see if that works.

[aakanksh]

No nothing is happening. I bought my versa from amazon

[Marrrmaduke · Accepted solution]

@aakanksh Rub the contacts with alcohol and place the watch on the charger for several hours, then

attempt the factory reset using button(s):

For Versa 1:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

For Versa Lite and 2:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[mama_k314]

My Versa went dead a month ago and I eventually figured out how to to a hard reset, and it worked fine (the trick, which I learned thru other posts on this forum) was to connect the charger to my laptop.  This time, it went dead and I tried the same thing.  Didn't work, and now after several days of keeping it on the charger, the Versa remains dead except for this - every once in a while, the watch will light up with the multi-language set-up logo (blue fitbit logo with the scrolling message telling you to pair with your app).  So I go to the app, initiate a new set up, I get the 4-digit code, enter it, I get the green checkmark, then when it goes to initiate the set up (over wifi or bluetooth), the watch shuts itself down (which I know because my laptop makes the little noise indicating the device is off).  Then the app just cycles over and over trying to locate the watch.  I've gone through this so many times that I've lost count, and same pattern. 

When the watch goes dead like this, I can push and hold the reset buttons until my fingers are sore and nothing happens - but on my phone, it shows that the watch is paired to my phone's bluetooth.  And strangely enough, sometimes it even still syncs, but when I try to manually sync, I get nothing.  I've reinstalled the app a couple times, cleared the cache and data, turned the phone on & off, toggled the bluetooth on and off, I am out of ideas.  

Any help on this or is the watch trash now?

[nirdosh]

Same problem. Tried the all processes. but nothing happen.

[mama_k314]

I'm having the exact same problem, too.  And nothing is working to get it to restart.  After a day on the charger, it sometimes shows me the original startup screen with the different scrolling languages and the Blue logo.  I open the app, initiate a new set up, I get the 4-digit code, enter it, I get the green checkmark, then when it goes to initiate the set up (over wifi or bluetooth), the watch shuts itself down.  initiate a new set up, I get the 4-digit code, enter it, I get the green checkmark, then when it goes to initiate the set up (over wifi or bluetooth), the watch shuts itself down.  

I can push and hold the reset buttons until my fingers are sore and nothing happens - but on my phone, it shows that the watch is paired to my phone's bluetooth.  And strangely enough, sometimes it even still syncs, but when I try to manually sync, I get nothing.  I've reinstalled the app a couple times, cleared the cache and data, turned the phone on & off, toggled the bluetooth on and off, I am out of ideas. 

[Guy_]

Hi @mama_k314 - good troubleshooting but did you try to remove the watch entry from the phone's Bluetooth and from the Fitbit account, and turn off any devices with the Fitbit App running?

Then do the trouble shooting steps already done, logout, clear ,restart phone and watch, then with the 2 devices near each other and the wifi source, try again.

[mama_k314]

Hmmm, I have tried each of those things more than once, but maybe not in succession.  Are you suggesting doing that entire cycle, in that order?  At this point, it can't hurt to try, otherwise, my Fitbit is gonna remain a paperweight...

[Guy_]

@mama_k314 - the order is important. Also if you get the multilingual start up screen on the watch and can enter the code it would seem the watch is serviceable and it is just the installation that is failing.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.