My fitness pal no longer syncing calories

[Yazoc]

Everything was working fine till a fee hours ago. Ive tried disconnect, logging out, reinstalling both apps but the calories/meals are not syncing from MFP to Fitbit app? 

[BlueDream88]

This just happened to me - also a couple of hours ago so about 3pm PST. 

I’ve already tried

- disconnected and reconnected to Fitbit from within MFP app 

- deleted and re downloaded Fitbit 

still not syncing 😞

[JBnyc]

Same here.  The sync of both the MFP Food and Exercise logs was working as expected until 5pm or 5:30pm EST.  I noticed sometime after, maybe 6:30pm or 7:00pm EST that my food and exercise logs from MFP were no longer syncing with Fitibt.

However, step-count and calories burned from FitBit are syncing to MFP.

The problem is the logging from MFP to FitBit.

FYI, I'm am *still* using an old FitBit One, but this isn't a device issue.  This is a sync issue FROM MFP to Fitbit.

[pubgirlnic]

Same here. I have the latest version of both apps and iOS. It just stopped working when the FitBit app updated. I've disconnected both accounts and reconnected them and all the usual tricks and still nothing. I have been a FitBit user for 6 years and now have a Charge 4 and problems with the app (many that are filed as support issues and NEVER resolved) are pushing me towards another platform.

[SunsetRunner]

After my calories hadn't synced for a whole day, my breakfast has just synced to fitbit. Mind you it's 7.15 PM in the UK right now. The sync was either an accident or there could be a delay somewhere in the pipeline. 

Coincidentally, I was naive enough to accept the firmware update pushed to my device yesterday. 

[JBnyc]

Thanks for the updates.

It looks like the syncing is seriously delayed.

As of Tuesday, 3:40pm EST.  Some of the missing Monday logs from MFP finally made it to FitBit.  I can now see log items I added up until 11:00pm EST Monday.

That's great, but it is still more than 16 hours behind.  I added food items and water after 11pm EST Monday, and they have yet to appear on FitBit.

I have not unlinked/re-linked MFP and FB, since it doesn't appear to be on our end, confirmed by those above who have tried it already.

[SunsetRunner]

Cheers mate. I have unlinked and relinked the two apps, unfortunately without achieving any results. Let's hope it's an issue that will soon be resolved. Eagerly awaiting any other updates!

[JBnyc]

Minor update,...

And now, Tuesday at around 4:00pm EST, food items & water added to MFP right before 2:00am Tuesday EST were just now updated to FitBit.  Food and water added after 2:00am have yet to be synced to FitBit.

So,...still about 14 hours behind.

Another minor update,...(I was up very late last night/this morning)

So, right now, on Tuesday, 6:15pm EST,...MFP logging from up until Tuesday 6:00am EST has now been synced to FitBit.

Progress, but still about 12 hours behind.

Tech Update from MFP:

https://support.myfitnesspal.com/hc/en-us/articles/360044075851-Fitbit-Issues-5-26

Moderator edit: merged replies

[Yazoc]

Thanks for updates. Yes mine is updating after 12 hours of logging it. Good they are aware and it will hopefully be fixed soon 

[JBnyc]

Not sure if these updates help anyone,...but will continue to post for now.

As of Tuesday, 11:45pm EST,...MFP logs from 3:30pm/3:45pm EST Tuesday have synced over to FitBit.

Getting better,...about 8 hours delayed.

As of 12:45am EST, Wednesday,...MFP logs from 6:15pm EST Tuesday have now synced to FitBit.

About 6 hours delayed.

1:45am EST, Wednesday.

MFP logs from 9:30pm EST Tuesday now synced to FitBit.

About 4 hours delayed.

2:15am EST, Wednesday.

MFP logs from 11:00pm EST Tuesday now synced to FitBit.

About 3 hours delayed.

3:20am EST, Wednesday.

MFP logs from 12:30am EST Wednesday now synced to FitBit.

Still about 3 hors delayed.

Moderator edit: merged replies

[SunsetRunner]

Thanks for all your updates, very much appreciated.

Currently seeing that real time syncs are reinstated for me at the moment. Will post any potential delays if I experience any.

[JBnyc]

4:15am EST, Wednesday.

MFP logs from 2:30am EST Wednesday now synced to FitBit.

About 2 hours delayed.

4:40am EST, Wednesday.

MFP logs from 3:40am EST Wednesday now synced to FitBit.

About 1 hour delayed.

5:00am EST, Wednesday.

MFP logs from 4:30am EST Wednesday now synced to FitBit.

About 30 minutes delayed.

5:15am EST, Wednesday.

MFP logs from 5:00am EST Wednesday now synced to FitBit.

About 15 minutes delayed.

5:25am EST, Wednesday.

MFP logs are now syncing with FitBit in real time.  For me anyway.  Hope it is for you as well!

Moderator edit: merged replies

[JuanJoFitbit]

Hi everyone! thank you for participating in our Fitbit Community! I'm sorry to hear that your data from MyFitnessPal is not syncing to your Fitbit accounts. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved.

I would like to follow up and would like to know if the issue persists or if it got resolved. Also, let me know if you receive any error message or if the data just won't sync and transfer.

If you get an error message, please provide a screenshot of the error. This will help us to investigate on our end.

Looking forward to your responses.

[Fit-Girl77]

Having this exact same issue today.

I have revoked access, uninstalled and reinstalled on both platforms. My food log in Fitbit still shows 0 even though myfitnesspal has a full days worth of food logged. I am using this on the laptop so I don't think it is linked to any android updates. What can be done to remedy this? Thanks!

[witchyg]

from fitness pals tech team dated 6/26/20 at 3.41pm PST:

Our team performed scheduled maintenance the evening of June 25th, on one of our databases that affects step tracking. This maintenance is to aid in fixing the issues described here and will last through the weekend and into next week. During this time, members may experience an interruption in the syncing of tracked steps from your partner app, or between our site & our apps.  This will affect the tracking of steps from all of our step partners, most significantly impacting Fitbit.

We will continue to update this article as more information becomes available.  Please check back for further updates.

this probably applies to the food logging as well

[Fit-Girl77]

Ah okay. Thanks for posting that!