My heart rate app in not working on versa

[Rolly949]

My heart rate app has stop working on my versa can anybody tell y this happing

[SunsetRunner]

Hi, reboot your Versa 2 to 3 times by pressing and holding the left and right lower buttons together untill the Fitbit logo appears and release the buttons. See if that helps, keep me posted on it.

[Scooter12]

Mine did today as well.   Afraid to do reset because I'll probaby lose the connectivity to the Note 8 phone.   Then all will be lost.  I also can't get notifications,  but never have.   

Love the Versa style,  but hate they never fixed the bugs before rolling out

[SunsetRunner]

Wait what rolly949 is going to answer to my suggestions.

[HS829]

I just did that and it still is not reading a HR

[SunsetRunner]

Which Firmware are you using?

[Marrrmaduke]

@HS829 @Scooter12 @Rolly949 Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo flashes. Also, make sure the sensor lights are flashing, you're wearing Versa's band tight enough, and that Versa's battery is not critically low (anything between below 10-15) as the sensor may turn off automatically. I recommend toggling the heart rate settings ON/OFF, rebooting and placing on charger. Good luck!

[HS829]

I tried everything above and was messaging the support team for a good 35 minutes on top of it, they are sending a replacement because we tried everything to see if it could be fixed and nothing worked. Thank goodness it’s 5 months old and the warranty is covering it. Have to say that they have great customer service. 

[Marrrmaduke]

@HS829 I'm glad Customer Support has come through for you! I hope a new Versa it's speeding its way to you as we speak. 😄 Let's hope, others can resolve their HR issues without replacing the device. Happy New Year! 😄