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My heart-rate sleep graph is not displaying-Versa 2

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‎04-17-2021 17:34 - last edited on ‎04-19-2021 14:15 by Fitbit Moderator

‎04-17-2021 17:34 - last edited on ‎04-19-2021 14:15 by Fitbit Moderator

On 4/5/21 my Fitbit App updated and I lost all sleeping heart rate graphs. Fitbit version 72.1.9. IOS 14.4.2. Deleted and reconnected Versa 2 no difference.  SW and FW appear to be up to date.

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎04-19-2021 14:21

‎04-19-2021 14:21

Welcome to the Fitbit Community, @Dmugee.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Our team has just released a new version of the Fitbit app 3.41 for iOS and Android devices. For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

If you don't have any option to update, you should be able to do it over the next days. Please be aware this is a progressive rollout which means everyone will receive it at different stages.

 

Hope this helps.

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‎04-19-2021 14:21

‎04-19-2021 14:21

Welcome to the Fitbit Community, @Dmugee.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Our team has just released a new version of the Fitbit app 3.41 for iOS and Android devices. For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

If you don't have any option to update, you should be able to do it over the next days. Please be aware this is a progressive rollout which means everyone will receive it at different stages.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎04-22-2021 17:42

In response to EdsonFitbit

‎04-22-2021 17:42

My Versa 2 says the version is 72.1.9 (ios).  The App Store says my app is current. I will keep checking.  Thank you.

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