help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My husband, myself and our neighbor have not been able to receive notifications in weeks.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2019 08:12

‎09-21-2019 08:12

My husband, myself and our neighbor have not been able to receive notifications in weeks.  We have all followed all instructions on resetting from Fitbit and read all articles that we can find to fix this problem.  I have a hearing problem and rely on the notifications heavily, any suggestions?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-21-2019 08:46

‎09-21-2019 08:46

Update your devices to latest operating systems. 

 

Apple is IOS 13

 

Android is 9.0 or so internet says - I'm an IOS user!

 

FitBit is 32.68.9.12

 

As you are all affected? Are you with the same ISP? Are the, apps, firmware & software up to date for router etc?

 

If all is then you are out to FitBit support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎09-21-2019 08:46

‎09-21-2019 08:46

Update your devices to latest operating systems. 

 

Apple is IOS 13

 

Android is 9.0 or so internet says - I'm an IOS user!

 

FitBit is 32.68.9.12

 

As you are all affected? Are you with the same ISP? Are the, apps, firmware & software up to date for router etc?

 

If all is then you are out to FitBit support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
Best Answer
0 Votes

‎09-21-2019 09:38

In response to GrubbyDuck

‎09-21-2019 09:38

My husband is an Apple user and my neighbor and I are Android users.  Routers are up to date and phones as well.  My husband is Verizon and I am Sprint, not sure what carrier neighbor uses.

Best Answer
0 Votes