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My iPad Pro is unable to Connect to Wi-Fi

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‎12-27-2019 09:27 - last edited on ‎01-08-2020 08:19 by Moderator Alum

‎12-27-2019 09:27 - last edited on ‎01-08-2020 08:19 by Moderator Alum

Before going into detail, my Apple desktop computer is version 10.11.6.  Would that be the reason my iPad doesn't list any networks to choose from?  Not sure why my desktop would be the problem, if the communication is between the watch & my ipad.  I have the Fitbit app on my iPad, but the versa 2 message is:  To Start, download the Fitbit app.

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‎01-08-2020 08:22 - last edited on ‎11-13-2024 09:37 by Fitbit Moderator

‎01-08-2020 08:22 - last edited on ‎11-13-2024 09:37 by Fitbit Moderator

Hello @apple25, welcome to the Fitbit  Community. Sorry for the late response. 

Thank you for sharing this information about what you've been experiencing with your WI-FI connection. 

Before considering other options, if you're having trouble specifically to connect your watch to the WI-FI network, I recommend that you follow all the steps listed in this article: Why won't my Fitbit watch connect to Wi-Fi?

I've also noticed that you've got in touch with the Customer Support team about this and that they've been providing you with assistance. 

Please let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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