My new Versa 2 has stopped tracking calories and steps

[Deckdeb]

My new versa 2 has stopped tracking calories & steps. I have rebooted and no luck. Any ideas??

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Deckdeb, welcome to the Community Forums. I'm sorry to hear that your new Versa 2 has stopped tracking your calories and steps. Thanks for already restarting your watch to solve the issue, I'll be glad to continue assisting you. 

Have you already setup your new Versa 2? If you have so, would you mind letting me know since when your watch stopped tracking your data? Is your Versa 2 syncing? To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

On aside note, please take a look at these help articles to get more information about how your watch tracks and syncs your data: How accurate are Fitbit devices? and How do I restart my Fitbit device?