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My new Versa 2 received yesterday is not recognised by my IPhone 8.

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‎12-15-2019 00:29

‎12-15-2019 00:29

I have tried everything, including deleting my previous Versa, ensuring that it is fully charged, turning the Bluetooth off and back on again, deleting and reloading the Fitbit app, making sure that there are no other Bluetooth devices nearby. I have also tried to connect with my IPad and that can’t find it either. I have had advice in my earlier exchange with you to contact customer support, which I did and had a response from Kenneth. While typing in my details I had a message to say he couldn’t wait and would attend to another customer. I tried to get back and am now being told that they can’t find my email or password details despite the fact that I was on-line with Kenneth ten minutes before! This is lousy service and if it isn’t sorted out quickly this Versa 2 SE will be gong back for a refund.

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‎12-15-2019 03:26

‎12-15-2019 03:26

In desperation I tried connecting as a Versa rather than a Versa 2. There is no provision to connect the Versa ES so it has to be one or the other. To my amazement the IPhone recognised it immediately and it is now working. The question is: are you paying the higher price for the Special Edition to receive an obsolete model! I had naturally assumed that the ES would be the Versa 2. What is most annoying is that because of a fault with my previous Versa ES I had been offered a free identical replacement or 50% off the later model, which I chose. It now looks as if I have paid the extra for nothing and that does not seem right to me. A proper explanation of what is going on here would be appreciated, 

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‎12-18-2019 13:51

In response to Coleighd

‎12-18-2019 13:51

I cannot mark my own message as the “best answer” when I never received an answer! It is clear now that the Versa SE that I paid for is a Versa 1, not a 2. That was not clear to me. The replacement that I paid 50% for is the same as I was told would be sent as a free replacement! I think this is not very good at all. Also, my user name is Coleighf, not Coleighd.

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