My new fitbit Versa is not tracking my exercise automatically

[Starryenn]

Hi all, I need help as my new fitbit versa is not tracking my exercise automatically. I have tried reboot the watch, unpair bluetooth and paired again, uninstall and reinstalled the app, everything I can but it just not working. The dashboard does shown the total of steps this morning just nothing under the track exercise. 

[Kara618]

I'm having the same issue since yesterday

[HelenBeth]

I got it to track my workouts again by restarting my Fitbit three times.  Maybe that will work?

[Mermaid24]

Hello, I have followed these steps as I have had this issue with no resolution. O just received my Fitbit Versa 2 for Christmas and this issue has occurred. 

[brentdalling]

I have been having the same issue with my Versa 2. For some reason, I am exercising and it stops tracking heart rate. I'm in the 170-180's according to the equipment i'm on. But the fitbit records in the 70's and stays frozen. I can reboot the fitbit and it starts working again. But I lose a huge majority of my exercise log. When I try and go in later to add a gist of what I had done, it then zero's out my active minutes and heart rate information in the app and online dashboard.

[NinaM11]

What if it’s not in the log on the website as your asking? What does that mean? 

[Rich_Laue]

It means it hasn't synced to the server and it is not an app problem. 

[MJW14]

Yes I’ve got same issue. I’ve done all the reset and syncing steps and nothing. Contacted Fitbit Twitter support and sent screenshots and they said this not tremendously helpful reply:

Thanks for the screenshot, this is helpful. We'd like to inform you that we’re aware of this issue and working to identify a resolution as quickly as possible. Thanks for your patience while we work to get you back on track, and let us know if you have any other questions.

[Mymate]

I have just purchased a Versa 3 and have exactly the same problem. I bought this for this feature which does not work. I have checked and all settings are set to automatically detect but went on a hour long walk this morning and no luck again. 

[misshanarhou]

Hi! 

a little annoyed as this is happening to me right now. It was always tracking it and as of last week it stopped automatically tracking. I now have to track manually. Very annoying as this is such a greeeeat perk. It’s not logging my activity as except use in my 5 day goal. This is my bible. I’d like to fix this.