My new fitbit versa wont connect to my home wifi network

[N3nz1]

I just purchased a new fitbit versa and it wont connect to my wifi network at home. I tried all the trouble shooting like turning the watch on an off and disabling Bluetooth still not connecting. I even checked my wifi connection and all my other devices seem to be connecting fine. What can I do? its driving me nutsss and Im very disappointed..

[Kit-Kit]

have been having this same  issue since i purchased the watch which was earlier this year.

[Rich_Laue]

A few things to check:

Is Fitbit comoatcompwi h your router settings?

Is the tracker plugged in and charging?

Is the phone connected to the wifi?

Do you get any error messages? If so please pass them on.

Is the wifi password correct?

Here is a few first bit help docs that may help

How do I find my Wi-Fi network password and security setting?

Learn where to find your router's Wi-Fi password and security setting.

How do I connect my Fitbit watch to Wi-Fi?

Learn how to connect your Fitbit watch to your Wi-Fi network.

Why won't my Fitbit watch connect to Wi-Fi?

Try these troubleshooting steps if you can't connect your Fitbit watch to your Wi-Fi network

[N3nz1]

yes to all of your questions except the first how do I check my router settings? Also the error message that pops up when trying to connect via fitbit app on my iphone is, "This wifi network is not available, please try a different network". This is confusing because all my other devices are connected fine I cant figure it out still.

[N3nz1]

yes to all of your questions except the first how do I check my router settings? Also the error message that pops up when trying to connect via fit bit app on my iPhone is, "This WiFi network is not available, please try a different network". This is confusing because all my other devices are connected fine I cant figure it out still.

[who44]

try using your phone as a hot spot and connect to that. I had problems connecting to a dual band router as the versa uses 2.4 mhz. only and my router uses 2.4mhz. and 5mhz.

It may help, it helped me when I couldn't download from pandora. It kept saying network not available.

dave

[Jamiejane]

I'm having the same problem. 

[N3nz1]

yeh I tried that and it connected to my iphone hot spot. I think my router is the same as yours thats really crap of fitbit really dissapointing..

[Rich_Laue · Accepted solution]

Generally with a dual band router you will see to wifi networks.

This is what mine looks like.

i simply told my Fitbit to connect to the -2.4 network. 

My computer is attached to the-5.

The -EXT extension  router doesnot have 5, but is needed to get the coverage I need.

Since all three of these are on the same home network we can consider them as one network.

I would for ease have the phone connect to the 2.4 while setting up the wifi on the Fitbit. Once the tracker has been setup the phone can be switched back to the 5 gig. 

Then when the Versa is plugged in to charge it should try and connect to the 2.4.

Some people like to disable the 2.4 on their dual band router and this would be a problem.