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My old Versa needs phone unlock

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‎04-05-2021 02:17 - last edited on ‎04-05-2021 16:54 by Fitbit Moderator

‎04-05-2021 02:17 - last edited on ‎04-05-2021 16:54 by Fitbit Moderator

Hi,

 

I switched from versa to versa 2 recently. 

 

However when I tried to access my old versa it requires a phone unlock and as the app is no longer connected to old versa I cannot access it to factory reset. 

 

Any ideas to unlock my old versa ?

 

Moderator edit: updated subject for clarity

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‎04-05-2021 16:53

‎04-05-2021 16:53

Welcome to the Fitbit Community, @Kbkab.

 

Thank you for the information provided.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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‎03-06-2023 05:46 - edited ‎03-08-2023 04:44

‎03-06-2023 05:46 - edited ‎03-08-2023 04:44

Firstly, have you tried contacting the support team for the Versa? They might be able to assist you with unlocking it, even if the app is no longer connected. You never know, it's worth a shot. Another option fix SIM not valid error could be to try to reset your Versa yourself, even without access to the app. There might be a hidden button or combination of buttons that you can press to initiate a factory reset. Have you looked up online how to do it? Maybe a YouTube tutorial can help you out. Lastly, have you considered jailbreaking your Versa? I know it might sound scary, but it could be a solution to your problem.

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