My order hasn't shipped yet

[SunsetRunner]

I ordered a Versa for my husband back in mid June but still no sign of it. Order tracking says it’s ‘being processed’ and when I called yesterday I was told someone would call me back. Still waiting... 

Not the customer experience that I expected. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner. Sorry for the delayed response.

Thank you very much for purchasing a Fitbit Versa for your husband. I regret to hear that your order hasn't been delivered yet and that you haven't received any response from Customer Support. One of our partners is experiencing service interruptions, which caused a delay in shipping your order. Our team is working on solutions that will minimize any further delays as much as possible and thank you for your patience as we work through this issue.  

Sorry for the inconvenience and we’ll update you on your order status as soon as possible.

Please let me know if you have any questions.

[SunsetRunner]

Hi
Yes given that it’s been a month since I ordered please can I have a shipping date?
Otherwise I’d like to cancel my order as I don’t want to wait indefinitely.

Thanks
Jyoti

Sent from my iPhone

[EdsonFitbit]

Thanks for the update @SunsetRunner. 

I understand your concern. I noticed that our team has been in touch with you recently. I'm pretty sure they will do their best to provide you with a shipping date and answer your questions as soon as possible.

Feel free to contact us at any time.

[asiasardeli]

Hey! I placed an order on a Versa watch some days ago, and I just found out that my order will not have shipped until the end of December. I am therefore considering my order. If I choose to do so, will I receive a full redound for my order or no? 

[asiasardeli]

Refound*

[EdsonFitbit]

Welcome to the Fitbit Community @asiasardeli.

Thank you for your question about the order you placed some days ago. 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.