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My personal experience with Versa - Feedback

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‎01-24-2021 08:15 - last edited on ‎01-24-2021 17:30 by Fitbit Moderator

‎01-24-2021 08:15 - last edited on ‎01-24-2021 17:30 by Fitbit Moderator

Just a warning to all those who have a fitbit. Fitbits are not designed to last! I have owned 3 Fitbits and they all seem to go out after the warranty is up or within 1 year. I first got a fitbit charge and it simply stopped working after 1 month and fitbit sent me a new one. Then it stopped working after about 6 months. Another one never connected properly. Now I have a Fitbit Versa and I actually really like it, but it too stopped working after 1 month and yes fitbit did send me a new one. 

 

I have had the new one for 1 year (a trend) and it simply stopped working with blutooth. I tried all of the steps and even factory reset it, but still it would not work. It is a shame for fitbit to sell such shoddy products and I am finally done with their products.

 

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‎01-24-2021 16:53 - edited ‎01-24-2021 16:54

‎01-24-2021 16:53 - edited ‎01-24-2021 16:54

If it is within 1 year, you are still under warranty.

I met hundreds of people that still have up to 6 year old trackers still going strong. 

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‎01-24-2021 17:29

In response to Rich_Laue

‎01-24-2021 17:29

Hi @JarrodR1991, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

@Rich_Laue Thanks for the helpful information that was shared in your post.

 

Let me know if you have any additional questions, I'll be around.

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