My phone stopped syncing and I can't get it to sync

[VickyDW]

Over a week ago my Versa stopped syncing to the app on my phone. I tried all the advice to turn off Bluetooth, uninstall the app, etc,etc. I told the app to forget the device and now I cannot get it to connect again. It appears the Bluetooth connection from my watch to phone app won't stay on. I want to try doing a firmware update but can't as the phone app won't sync to the watch. I get as far in the process as the app saying it's found the device but then I just get a continuously spinning wheel that says it's Connecting to Tracker...and nothing happens.

What else can I try ? Or is there fundamentally something wrong with the Bluetooth connection that means my watch is faulty?

I've also tried syncing it to the PC- same thing happens. 

[blueyz44]

I having trouble with mine syncing today also !

[JuanJoFitbit]

@VickyDW Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing your data, even though you have tried the recommended troubleshooting steps. I would like to know a few details that will help me to assist you accordingly: What is your phone's model? Is your phone or Versa showing any error message while you try to set it up or does it just stay thinking and spinning?

@blueyz44 Thank you for joining us in this thread! I would like to follow up on your case and would like to know if your Versa is still unable to sync or if the issue got resolved. Also, in order for me to avoid providing the same information, I would like to know if you have tried any troubleshooting step before contacting our forums.

Looking forward to your responses guys! 

[Sumoff]

I’m having the same issue now. I’ve tried everything, all the restarts, uninstalls, forgetting the device etc. For reconnecting it gets as far as saying it’s found my versa but then the endless spinning and no response on the watch. I have an iPhone 7, it’s the same phone I’ve had my Fitbit versa connected to since June and my charge for a year before that, so I don’t see why this would be any problem now. Really irritating though. Obviously some sort of problem with the the watch.

[blueyz44]

Hi, I have a Samsung Note 5. It did finally sync at 7:30 this morning. I also got the Bluetooth to pair with the Versa by cutting off my Bluetooth on phone a couple times. Thanks for getting back to me. Really like the Versa but if keep having problems will have to return, only have hid it 2 weeks. 

[VickyDW]

I also have an iPhone 7 and got my watch around June time- I’ve had to get the app to forget the device once before and reinstall it but that was around the time an IOS update needed doing and I managed to get it all to reconnect. This time- endless spinning and hours spent trying to get it to connect it via phone and PC- all to no end. 

[VickyDW]

My phone is an iPhone 7plus and no error messages showing anywhere- just endless spinning. Definitely have an issue with Bluetooth on watch cutting out as it says it’s connected the. I go back and check on my phone and it’s disconnected itself 

[Sumoff]

Dude I still can’t connect my watch. It’s been two days and it’s seriously annoying now, what’s going on? I’m sick of constant restarts and turning my Bluetooth on and off all the time to no end. 

[Suzbaus]

Same problem here, it's extremely frustrating. My Versa is connected to my iPad without a problem but can't connect to S8. Had no problem when I first got the Versa. 

[Russmiester]

Mine was running perfect until a week ago. It won't even keep good time without the ability to synch. I've managed to kill about 45 minutes a day reinstalling the app and resting the device only to have it misbehave again. I just want a new device at this point.

[VickyDW]

Mine hasn’t synced now since 6/11. This is a joke. I have tried so many times to reinstate the connection- NOTHING WORKS.

Sent from my iPhone

[Sumoff]

I got in touch with Fitbit via twitter seeing as posting on here was getting nowhere.

I’ve had to factory reset my watch by going into settings>about on the watch itself. Lost everything I had on it, it’s taken me over an hour now to try and reconnect it as it was constantly coming up with error messages etc. BUT now it seems to be working. If it all goes to **ahem** again I’ll keep you updated. Fingers crossed this works for all of you too.

[Sheilajcliffe]

I am having exactly the same problem, chatted online to support for ages this morning and followed all instructions with no joy. I wonder if the verses are faulty.

[VickyDW]

Thanks for that- I have considered doing the factory reset but didn’t want to lose my info from it. But yes, the lack of response from them in this forum is really disappointing and incredibly frustrating. Considering the price of the Versa I was hoping for a product that was much better than this.

Sent from my iPhone

[Sumoff]

Yeah I’m not impressed with this ‘help’ forum. Mine seems to be working fine now after the factory reset and LOADS of attempts to connect it. I’ve gotten there in the end, I’m not happy I’ve lost all my data but I hope this solves the problem for all of you too.

my versa was a gift and honestly I feel bad for my boyfriend spending that amount of money on a watch that has these kind of problems. It’s taken far too much time to solve and I’m still very frustrated about the whole situation.

[VickyDW]

My other half is so unimpressed and unhappy at the money it costs for the issues I’m having. He said yesterday I should have just got an Apple Watch !

Sent from my iPhone

[Sumoff]

I’ve been having this thought all week. My sister has had her Apple Watch for almost a year with no bother, Ive had a few little issues and now this big one with my versa in only 5 months... 

[Raspiano]

Oh boy...I'm having the same thing.  I've tried everything except a factory reset.  It started for me 2 days ago and I've had it happen one other time and had to start from scratch.  And, I've only had this device for about 3 months.  This is really disappointing.  Can Fitbit support people please come up with a correction that we can download without spending hours upon hours?  I'm afraid to try the reset option but it's looking like there's not much choice.  This is now my 4th Fitbit device and I've not had this kind of ongoing issues with the other models.  Unimpressed to say the least.  Sorry I didn't go the Apple route.  

[Sheilajcliffe]

I know I have a fit charge 2 which is fine but bought the versa so could use swimming and now all this. Think there’s a common fault with so many people having same problem. Think they should replace them!

Sent from my iPhone

[Raspiano]

Okay...If you haven't tried chatting with Fitbit support, you might try that.  I had tried for 2 days with suggested solutions without getting anywhere.  I did the live chat with Fitbit support & it was resolved within minutes.  It involved turning off Bluetooth, shutting off the phone, restarting the phone and then restarting the device.  Bottom line, it worked!  They can walk you through it