My phone stopped syncing and I can't get it to sync

[VickyDW]

Over a week ago my Versa stopped syncing to the app on my phone. I tried all the advice to turn off Bluetooth, uninstall the app, etc,etc. I told the app to forget the device and now I cannot get it to connect again. It appears the Bluetooth connection from my watch to phone app won't stay on. I want to try doing a firmware update but can't as the phone app won't sync to the watch. I get as far in the process as the app saying it's found the device but then I just get a continuously spinning wheel that says it's Connecting to Tracker...and nothing happens.

What else can I try ? Or is there fundamentally something wrong with the Bluetooth connection that means my watch is faulty?

I've also tried syncing it to the PC- same thing happens. 

[VickyDW]

I will contact the support team - although I was hoping for some support from them via this forum- but I have already tried the solution that worked for you... more than once. Hope yours stays connected and glad it’s sorted for you now. Fingers crossed I can get mine fixed - but at this point I’m not holding my breath.

Sent from my iPhone

[Sheilajcliffe]

I chatted with them this morning and didn’t resolve it, didn’t turn off my phone though!

Sent from my iPhone

[Suzbaus]

That didn't work fir me at all, Versa is turning into an expensive piece of crap.

[Sheilajcliffe]

I turned phone off and on and started again, hey presto it’s worked!! Thanks for that tip!

Sent from my iPhone

[Drmash]

Hi! Can you give us the steps to reset and reconnect? I have the same issue like others. 

Thanks! 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you @Marrrmaduke, thanks for all your help. 

I appreciate some of you have come back and let us know the troubleshooting steps you've tried in hopes to resolve this issue. At this moment, if you haven't done it yet, please update your Versa to the new firmware update. 

Please note that this update has only been released to a small group of Fitbit Ionic and Fitbit Versa users. If you have not yet received an update notification and wish to force the update, you can give the watch a FACTORY RESET and then follow steps 1 - 4 below. Please make sure you sync the watch before performing the reset so that all your current data transfer over. Factory resetting your device clears all data from the watch including music, Fitbit Pay information, and apps. Historical Fitbit data will still be available in the Fitbit App.

If you run into trouble updating your Versa, please follow these steps:

1. Restart the watch. 
2. "Remove" the watch from your account inside of the Fitbit app.  
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices paired to your phone)
4. Try the update again. 

I hope this can be helpful, if after updating your Versa, the watch is still not syncing correctly, please let us know.