My replacement is stuck, "Replacement request received [#31481031]"

[CHAMPALOU]

After I submitted my replacement request, I got an email saying

"Thanks for requesting your replacement.

We’ll send you an update shortly. In the meantime, just reply to this email if you have any question"

It's been 48hours already and I have not received any update so far, I am really frustrated. When I contacted Fitbit support they told me they other department is handling this kind of issues, and that I just wait.

I don't know how longer will I have to wait, I am really fed up at this point and really frustrated!

Somebody get back to me please!!!!

[TouhyMoons123]

You are having the exact problem I had with the screen first and now the replacement. They sent mine in 2 days buttttt it was broken, wouldn’t hold a charge to save its life right off the bat. Hopefullly they are just trying to find you a brand new one so you don’t have to deal with refurbished screens