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My run shows map from a previous walk-Versa 2

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‎03-01-2021 04:13 - last edited on ‎03-01-2021 17:21 by Fitbit Moderator

‎03-01-2021 04:13 - last edited on ‎03-01-2021 17:21 by Fitbit Moderator

Hi,

 

When I open my activities and check my latest run it shows the map of a walk from a few weeks ago. When I click it for details it does show the correct map.

Already reinstalled the app and closed it a few time. It’s not a real big problem but if seems like some caching problem that can easily be solved. Are there more people with this problem?

 

Moderator edit: updated subject for clarity

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‎03-01-2021 17:21

‎03-01-2021 17:21

Thank you for visiting the Fitbit Community @Linfon85.

 

Thanks for the information provided and for trying to resolve the issue before contacting us.

 

Please try the following:

 

- Log out from the Fitbit app

- Reboot your phone

- Log back into the Fitbit app

 

Whether this doesn't help, you can set up your Fitbit Versa 2 as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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