My runs no longer show a map/Female Health calendar issue-Versa 2

[Grace20]

My Fitbit app has recently stopped working pretty much all together. I’m not sure if it’s my watch or what’s happening (I have a Versa 2).

The issues I’m currently having are - my runs no longer show a map other than a few lines at my house despite the fact that I don’t run for 7km in my house I usually run quite far and am using my same old route but the map is simply not registering this. 

I track my period through Fitbit, and for some strange reason this has skipped to September 2021, and it won’t let me go back to correct any incorrect predictions or log anything else I want to.

My RHR has jumped from 59 to 67 which is really strange because I’ve always had a low RHR, and I’m still exercising the same amount and eating and sleeping the same so I don’t understand why there would be such a dramatic variance. 

Another issue I’m having is when I log exercise, the zone minutes I am shown are incorrect for example I went on a 40 minute jog the other day, but it said I had got 72 zone minutes which is impossible because that’s more than the time I exercised for.

If anybody is having the same issues, or knows how to fix this any help would be much appreciated, because most of my app simply does not work and I’m really close to cancelling my membership and deleting it. 😞 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @Grace20.

Thanks for the information provided.

Our team is aware of the issue with runs not showing a map as well as the Female Health not defaulting to current year. They are working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation could have caused. We appreciate your patience and look forward to getting you back on track.

Regarding the issue with your heart-rate readings, I would recommend following these tips.

Please be aware that you earn Active Zone Minutes in the following way:

• 1 minute in the fat burn zone  -  1 Active Zone Minute
• 1 minute in the cardio or peak zone - 2 Active Zone Minutes

For more information, please visit this article.

If you have any question, please let us know.

[Nng414]

My calendar on my menstual now begins in my birth year of 78 and I need to scrol to today 

my hikes and walks hve not shown a map for a while now. No idea why and it’s not cuz I’m location or my FPS settings or Bluetooth. I’m tired of this **ahem**ty app and service ppl say the same thing over and over and never help. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Nng414.

We hope to have news from our team soon. Thank you for your feedback and for your patience while dealing with this situation. 

See you around.

[EdsonFitbit]

Hi there,

Our team has just reported the issue with the Menstrual Health Tracking calendar as fixed in the most recent Fitbit app version 3.41.1.

For instructions on how to check your current app version and update, please visit this article and open the menu "How do I update the Fitbit app?".

If you have any question, please let us know.

[Kflint87]

I’m glad the female health issue is being worked on. It’s been very annoying! 

[Nng414]

I’ve stopped using Fitbit and switched to another tracker.

Sent from my iPhone

[EdsonFitbit]

I'm sorry to hear about your decision, @Nng414.

Our team is constantly working to improve our products and services.

Welcome to the Fitbit Community and thank you for your comment, @Kflint87 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.

[CMiMiG]

No map is not just a problem in running, biking is the same.  So, I'm guessing this problem is associated with the GPS tracker. 

I have some timeline information as to when my versa2 stopped producing map at the end of my bike exercise.  I received the Versa 2 as a present from my children last May.  I mostly use just a few of the exercises, bike, walk, and treadmill.  Initially, everything was working flawlessly.  Both bike and walk resulted in a route map as expected.  Winter came, and went without tracking any outdoor activities which resumed in March 2021.  That's when I noticed that there was a problem with biking route map.  At first, there were route maps at the end of the biking exercises even though there were glitches as such it would only map the "to" route but the return route was not in the map.  I tried to find pattern to the problem such as route not being tracked after biking was paused for longer than a traffic light.  By May 2, 2021, the problem had gotten iincreasingly worse to the point that the biking exercise was no longer able to connect to the GPS.  So when I select bike, Versa 2 would show "Connecting..."  but never "Connected" and there's also no route mapped and no distance recorded at the end, although vitals appeared to be all there.

Because of the problem, I had to use another app to track my exercise.  Of course, that's not integrated with the rest of the modules.  Please fix the problem so I don't have to bother with another tracker app, and more importantly, that will restore my faith in Fitbit again!

[EdsonFitbit]

Welcome to the Fitbit Community, @CMiMiG.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Our team has just released a new version for the Fitbit App (3.42). For instructions on how to check your current app version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Hope this helps.

[CMiMiG]

Thank you for letting me know about the new version. I have updated the fitbit app on my cell. Somehow the update from Play Store only brought the version up to 3.41.2 instead of 3.42. In any case, I tried the updated fitbit app out earlier today on a bike ride and it worked fabulously as before. The route was mapped and everything appeared to be functioning correctly.

Is there a similar update for the Charge 2? I'd like to fix the similar problem on my older tracker as well.

Thanks very much for fixing the problem on the Versa 2!

CMiMiG

[EdsonFitbit]

Thanks for your response, @CMiMiG.

I'm glad to hear that you've resolved the issue with the Connected GPS on your Fitbit Versa 2. Thank you for letting us know.

This feature should work the same way with your Fitbit Charge 2 as well. If you are still experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.