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My screen is a white circle with dashes

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‎10-01-2019 23:31

‎10-01-2019 23:31

Hey guys! I’m super scared that my watch broke. Out of no where tonight, my watch had a white circle appear with dashes on it, can someone please help explain what it is and if my watch is ruined? Thank you.

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‎10-01-2019 23:43

‎10-01-2019 23:43

Change the clock face.  If that fails factory reset. I've seen other people post about this happening and that was the resolution: Current clock face corrupt.

 

Versa user manual: https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

 

Page 58 factory reset.   On Versa, open the Settings app > About > Factory Reset. 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎10-01-2019 23:51

In response to GrubbyDuck

‎10-01-2019 23:51

I tried resetting it again and changing the clock face but nothing is removing the white circle with rigged lines.

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‎10-02-2019 00:09

In response to carina32447

‎10-02-2019 00:09

Contact support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs  They have the tools & know how to resolve this for you. 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎01-27-2023 16:34

‎01-27-2023 16:34

Your Do Not Disturb is turned on.

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