My screen on my Fitbit is black

[endoty02]

I woke up this morning to my Fitbit versa watch not turning on. It will sync to the app but I can’t turn off the alarms and the screen is blank. What should I do? I tried resetting it by pressing all three buttons and releasing the bottom one after the logo turns on however I never got a Fitbit logo.

[endoty02]

I woke up this morning to my Fitbit versa watch not turning on. It will sync to the app but I can’t turn off the alarms and the screen is blank. What should I do?

[Marrrmaduke · Accepted solution]

@endoty02 This is very unfortunate. You can attempt hard reset using buttons:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[AlanaRN]

Hello,

The same thing happened to me this morning. Apparently there is an issue with Comcast/xfinity being inundated with home usage. It took me a couple failed attempts to sync and attempting to press the side button to reset. Eventually after pressing and holding the side button (versa 2 only has one button). I am thinking it is directly related to the internet being overwhelmed. My husband also called Comcast, some areas they have people working to fix the internet externally. Good luck and stay safe! 

[NitinPal]

yes .... i tried the same 3 button therepy and it worked.... however now my screen is black and when i am trying to switch that on... nothing is happening... what to do now..