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My screen won't respond when swiping

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‎07-09-2023 12:16

‎07-09-2023 12:16

Swipe functions not working. Can it be fixed?

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9 REPLIES 9

‎07-20-2023 11:39

‎07-20-2023 11:39

Hi @1.1, welcome to the community forums. 

We do have a way that actually works for some users that have been facing this issue before. Basically, you need to restart the device and if that does not fix the issue you can try changing the clock face.

Please take a look at this article:  How do I restart my Fitbit device?, How do I change the clock face on my Fitbit device?

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‎07-20-2023 18:35

In response to EstuardoFitbit

‎07-20-2023 18:35

Tried both and neither worked. Is there any other way?

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‎07-23-2023 07:50

In response to Melix.ch

‎07-23-2023 07:50

I have the same problem, both solutions do not work. What can I do now? 

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‎07-23-2023 08:17

‎07-23-2023 08:17

Mine started with this problem and then the screen stopped working and then the entire thing stopped. It took me three weeks of trying to contact a person at Fitbit only to find out that nothing can be done. They offered me a 35% discount on a new watch and that’s it. I had mine for 18 months and now I need to pay a few hundred more for another one??? No thank you!  I’ll never own another again!  Fitbit sucks!  What a scam!

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0 Votes

‎07-23-2023 08:51

In response to Hsyrbfisjavxmdu

‎07-23-2023 08:51

Hi everyone, I am glad to see new faces around the community. 

If you are encountering this same inconvenience with your Fitbit device, and you have already tried the steps suggested. I recommend you contact customer support either via phone, chat or email. They will surely help you out about your account. Click here to contact support directly!

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0 Votes

‎07-23-2023 12:31

In response to EstuardoFitbit

‎07-23-2023 12:31

I did contact customer support and it only took three weeks to get an answer. It was not the answer I was looking for. 35% off a new Fitbit because mine died just after the warranty expired. If it was a lemon I would I understand but I see all kinds of people with the same issue. The product will only last for just over the warranty period and then people are expected to buy one again!!! Not happening!!!!

Sent from my iPhone
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0 Votes

‎07-24-2023 07:31

In response to Hsyrbfisjavxmdu

‎07-24-2023 07:31

@Hsyrbfisjavxmdu  I'm sorry to read you have had a bad experience with our customer service. We always try to take our products and services to the next level, and all your feedback is truly appreciated.

 

 

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0 Votes

‎07-24-2023 10:44

In response to EstuardoFitbit

‎07-24-2023 10:44

I have a Versa 2 and don’t see instructions for restarting this. My screen won’t come on bait does show me text and when it met my step goals so I know it isn’t dead 

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0 Votes

‎07-25-2023 07:58

In response to Mamaglaze

‎07-25-2023 07:58

It will be dead soon unfortunately. Mine died a month after starting to act up.

Sent from my iPhone
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