My sleep and heart rate data don't show up-Versa 2

[Ajones8944]

Hi

i have suddenly lost my sleep data and heart rate data.  Have installed app, restored Versa 2 to Factory settings and it is still not working.  It is showing but not recording data.  

have also let battery run right down and start again and nothing is working.

any ideas please.  Only had this watch a year so very disappointed at present!

thank you 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Ajones8944.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

Feel free to contact us at any time.

[Ajones8944]

Thank you.

Support have been very helpful and have arranged a replacement as the watch is still under warranty.

Best wishes

Anna

Sent from my iPhone

[EdsonFitbit]

Thanks for the update @Ajones8944.

I'm glad to hear that a replacement Fitbit Versa 2 will be sent out to you, thanks for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Please don't hesitate to contact us at any time.