My steps aren't syncing to the Fitbit challenges

[Lepew]

I'm using the app, it isn't a time zone issue, and I'm not manually logging any activities or using a third party app to track them. I've reset my Versa 2, uninstalled/reinstalled the app and restarted my phone. Any help would be appreciated!

[SunsetRunner]

Hello @Lepew 

Have you tried leaving the challenge then having someone invite you right back in? I’m assuming your data is syncing everywhere fine except the challenge room 

I hope that helps. Let me know.

[Lepew]

I tried that and it gave me one step instead of zero (I have over 11k today). It is weird where it usually gives me a few steps each challenge, sometimes 10 and as high as 100 or so. It used to work with no problem and I can't pinpoint when it stopped working. I have a Pixel 6 Pro that I got a few months ago, but I'm not sure if that coincides with the challenge syncing issue.

Edit: now it changed back to zero steps on the challenge

[SunsetRunner · Accepted solution]

That’s very odd @Lepew 

Do you have the latest Fitbit App update? I’m not entirely sure about your theory on the challenges coinciding with your Pixel 6 Pro. I’m honestly not versed on all the phones available but you can certainly look here to see if your particular phone is compatible with the Fitbit app: https://www.fitbit.com/global/us/technology/compatible-devices. I do know if it’s compatible of course you shouldn’t have issues but if it’s not compatible you might have issues with some of the features. 

You stated it isn’t a time zone issue and it sounds like your not using mobile track or manually logging any activities so that certainly can’t be the cause as you stated and I totally agree with you. 
‘I’m currently not in a challenge today so I wouldn’t have first hand knowledge of the situation nor have I heard anyone else bringing it up in the forums in quite some time. 

Besides the awesome troubleshooting tips you have already tried, it hasn’t resolved the issue nor has leaving the challenge and getting invited back in so I’m not entirely sure why this would be happening.

I’d suggest calling Fitbit Customer Service. I’m almost certain they will only go over what we already tried here but I’m certainly not perfect so there might be something to try that I’m unaware of. You can contact them at 877-623-4997. 

😕I’m really sorry I was unable to help. If you do call Fitbit customer service and they are able to assist you please consider coming back and sharing what you find. I’m sure others will find that information very useful. 

[Lepew]

I do have the current app and my Versa 2 is current as well. I had read through all the older forum posts so I was surprised that I didn't see any recent ones with people having the same problem as me. Good idea to call Fitbit support, I appreciate your help! I will report back when I get it resolved to share the solution.