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My swimming statistics are almost the double

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‎01-31-2020 05:09 - last edited on ‎02-06-2020 14:51 by Fitbit Moderator

‎01-31-2020 05:09 - last edited on ‎02-06-2020 14:51 by Fitbit Moderator

Hello, 

I have a versa 2 and it doesn't record correctly the number of lengths. I have set the pool at 50m and I have done 18 lengths.However the statistics are always almost the double. About 31 lengths. What can I do?

Thanks

 

Moderator edit: updated subject for clarity

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‎02-06-2020 14:50

‎02-06-2020 14:50

Welcome to the Fitbit Community @Nicogva.

 

I'm sorry to hear that your Fitbit Versa 2 is not recording the number of lengths correctly. 

 

Whether you haven't done it already, please restart your watch by following these steps and try again.

 

I noticed that you've been in touch with Customer Support. If the above doesn't work, please update them in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please don't hesitate to contact us back at any time.

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