help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My versa 2 is not recording my heart-rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2021 17:47 - last edited on ‎03-24-2021 14:43 by Fitbit Moderator

‎03-23-2021 17:47 - last edited on ‎03-24-2021 14:43 by Fitbit Moderator

My HR monitor is not working. At just stopped. I've reset, shut it off for a month, kept it off for a week and tuned it back on, shut it off on both app and watch and still nothing. Its less then a year old. 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-24-2021 14:42

‎03-24-2021 14:42

Thanks for visiting the Fitbit Community @SunsetRunner.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes