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My versa 2 just stopped working...

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‎02-01-2020 05:35

‎02-01-2020 05:35

I have no idea what happened but the screen is black and nothing happens when I press the button on the side. 

The app doesnt find it either so I suspect it's off.

I'm using sony z5 as my syncing platform.

 

Is there a way to reboot it somehow or is it just broken?

 

I bought it yesterday... *Sadface* 

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3 REPLIES 3

‎02-01-2020 08:04

‎02-01-2020 08:04

In the first place, your phone is not on the Approved Devices list so may work for some functions and not others.  However, you can try a Restart and do it several times if necessary.

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‎02-01-2020 08:09

In response to SunsetRunner

‎02-01-2020 08:09

That's kinda the problem, I can't restart it. The screen is black and
nothing happens when I press the button.
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‎02-01-2020 08:13

In response to JesperL

‎02-01-2020 08:13

Contact Customer Support. They are not going to be happy about you using a phone not on the Approved list.

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