My versa 2 suddenly shows several white stripes on the screen.

[connythomson]

My versa 2 suddenly shows several White stripes on the screen. I cannot see the screen anymore. The watch is only one year old. Reset does not help. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @connythomson.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

See you around.

[connythomson]

Hi EdsonFitbit,

What can I do to solve this problem, because I haven't heard anything yet.

Ik would like to solve the problem.

[coach.amanda]

I'm having problems with my screen also. It fades in and out and the previous image is showing underneath the current one.

Did you manage to figure out what was going on?

[connythomson]

Hi,

Im sorry to hear you are having problems too. I haven't heard from Fitbit jet, so I don't have the solution. 

[AJCzar]

I also have been having this "white lines" problem.  Anyone at fitbit know if a fitbit person is working on solving the issue?

[vyvicas]

Like this by chance?

[connythomson]

No, mine looks like this.

 

[EdsonFitbit]

Thanks for your response, @connythomson.

Our team should get in touch with you soon. Please keep an eye on your inbox over the next days. 

Thank you for visiting the Fitbit Community, @coach.amanda @AJCzar @vyvicas.

We recommend restarting your Fitbit Versa 2 by following these instructions. Whether this doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.