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My versa 2 won’t swipe/tap unless restarted

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‎12-28-2019 17:51 - last edited on ‎01-10-2020 17:38 by Fitbit Moderator

‎12-28-2019 17:51 - last edited on ‎01-10-2020 17:38 by Fitbit Moderator

My versa 2 won’t swipe/tap unless restarted. Which means restarting multiple times a day just to set a timer or heck the weather or use any of the apps. Tried uninstalling/reinstalling. Same issues.

 

Keeps the time, keeps the steps, even keep reminders and alarms (which I can’t tap to turn off they’ll only snooze unless I restart). Will even operate Alexa. 

 

It worked fine for the first month, and now isn’t working properly. Plus I noticed the battery is fading quickly.  I charged it two days ago at 100% and then I got a low battery message.  

 

Is it my old phone? I’ll be upgrading to a newer iPhone soon so I’m trying to find out before I bother sending it back. It seems like newer iPhone users are having issues too, so will I just encounter new problems?

 

Moderator edit: updated subject for clarity

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‎01-10-2020 17:37 - edited ‎01-10-2020 17:38

‎01-10-2020 17:37 - edited ‎01-10-2020 17:38

Welcome to the Fitbit Community @SheveetaMarie.

 

I'm sorry to hear that your Fitbit Versa 2 won't swipe. Thank you for trying to resolve the issue before contacting us and thank you for the information provided.

 

I noticed that you've been in touch with Customer Support recently. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please don't hesitate to contact us back at any time.

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