My versa 3 is not showing time and the apps are not working

[widcombe]

the face of my Versa 3 is blank, I can swipe to see the apps, but when I open them they are also not working.  And it has not been recording data for the past few days.  Do I need to do a factory reset? and How do I do that without the apps?

[Guy_]

HI @widcombe - before going to complicated solutions, first try charging fully, making sure the watch shows it is charging, and also try a simple restart by holding the watch button for 10 seconds and then allow it to restart.

Swiping the watch face to the right, if you can, will show Quick Settings and the current battery level.

[widcombe]

Sorry, I should have said, I have tried all of the above, it is fully charged and when I tried restarting it didn't respond.  Is there anything else I should try? 

[Guy_]

Thanks, how do you know it's fully charged?

This may have an impact How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[widcombe]

The first screen is blank but when you swipe left or right you can see apps or the battery level but apps are not working when you try to use them.  My battery level has dropped from 100% to 53% in a matter of a few hours.  

[Guy_]

It sounds as if the watch perhaps has a fault, did the watch get wet or a recent update?

Try changing clock face in the Fitbit App, Gallery tile before doing anything else.

A factory reset may not help if the watch is damaged but it can be done using the button and support csn help you with that.

[widcombe]

I am not aware of damaging it or getting it wet.  I haven't update the software in a while, its running Version 128.6.17, I don't know how long that one has been out.  

When I look at the app on my phone it is saying the watch is connected but it won't sync.  

Its a couple of years old, perhaps it has run its course.

[Guy_]

If you can try and resolve the syncing issue from the online help and clock face change first.

[widcombe]

I tried changing the clock face and is changed in the app, but the app and watch are not sync so the change won't take effect, (assuming it would show).

Thank you for all your help.

[Guy_]

Thanks, even so try the logoff the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it, then restart the phone and watch and try syncing.

It may help get things moving but if not it indicates the watch may have a fault. The last thing to try is a factory reset.

It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before the reset or replacement if necessary.

[widcombe]

Having tried everything and nothing working, I let the battery die completely (which took less than 24 hours).  I have fully recharged and inexplicably full service has been resumed.  I am curious now to see will battery life revert to what it was only a few days ago.

Thanks again for all the help.