My versa 3 screen when blank, tried restart, reinstall clock face etc does not work.

[john3606]

My versa 3 screen when blank, tried restart, reinstall clock face etc does not work.

[Guy_]

Hi, @john3606  -  it may have a flat battery, try charging it. If that is not working check the points in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[john3606]

My battery is fully charged.

[Johnengland752]

My Versa 3 did the same thing on Saturday (120222) had only charged it a few days before. When I tried to start it, it showed empty battery, I've managed to charge it and held the button on the side for 10 seconds as per help advice. It now seems locked with only the fitbit logo appearing on the screen even though my phone now tells me it and the Versa have sync'd?

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Update, now says battery needs charging 👎👎👎

[SunsetRunner]

OMG my screen went wonky the same day!!!! It’s tracking steps but the battery isn’t holding a charge very long. The main watch face is black. When I tap any icons it doesn’t do anything. I’ve had this one less than 6 months! 

[john3606]

Ya, hopeless. Regreting buying fibit and they wont answer how to claim
warranty

[Johnengland752]

Sounds exactly like issue I have. I contacted fitbit support yesterday eve,
the agent said it was an issue he couldn't deal with and I would be
contacted by email from someone higher

[Guy_]

Each of your issues may have different origins.

@SunsetRunner  - If the screen is black the watch may be flat and there are no icons to touch or they may be a watch face problem. If the watch is currently syncing with the Fitbit App, try changing the clock face.

If the watch is flat have a look at cleaning and charge cable as described earlier.

If the watch drains rapidly, look at removing things you don't need to see if it can be improved - How to resolve the Major issues causing short battery life. 

You can always contact Fitbit Support directly. They may be able to help you more specifically.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty and found faulty it may be better to take it to the shop where you bought it for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues.

[Johnengland752]

I've had an email from support asking where I bought the fitbit and where
do I live, which I have responded too. So I guess this may mean I'm going
to get a replacement

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @john3606 @Johnengland752 @SunsetRunner. 

I'm sorry to see that you're still experiencing these inconveniences with the Versa 3. Thank you for sharing all this information and for confirming that you already tried a few troubleshooting steps. 

It seems that you already tried all the basic steps provided in the forums. In this case, since if you continue to experience the same problems with the battery draining too fast and the display being blank, I recommend that you continue the communication with the Customer Support team for further assistance with this. For a more immediate response, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.