My versa 3 stopped working after swimming with it

[Nieveslazaro]

I received an answer from Fitbit, with various steps to follow, and followed all the advice but my smartwatch is dead. And not reacting. 

I have gone through every step you mentioned in your description, and proceded to clean the charging contacts, but unfortunately, the watch is not responding. The screen is black and no message is showing up whatsoever.

I have also downloaded and read the Versa 3 manual (all of this has taken a considerable amount of time, I must say), and found this: Model FB511 has a water resistance rating of IPX8 under IEC standard 60529, up to a
depth of 50 meters.

Since I have not submerged the watch below 50 meters (I was merely swimming for 15 minutes) and it is clearly a very common problem, that has often been discussed in this community, I’m assuming there must be some sort of warranty. What would you suggest I do now?

Thanks,

[FatimaFitbit]

Hi there @Nieveslazaro! Nice to see you in the Community!

I'm sorry to hear that your Versa 3 stopped working after swimming. Thank you so much for the efforts you tried to solve this situation.

I checked with support and it seems like you already have a case created and resolved. 

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.