My versa has a black screen even after hard reset

[Addlesberger]

HELP! My versa is right at a year old and I’ve never had trouble with it...it is still syncing and picking up my heart rate and movement but the screen is black...I did a hard reset, I’ve tried even resetting it completely but it still won’t turn in...at one point this evening it did have a slightly lit up screen with nothing on it when I would try and make it come in but after hard reset, nothing...it has a 99% charge 

[NellyG]

Hi @Addlesberger Did you try the factory reset (see below)? If so you will need to contact Customer Support 

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.