My versa is not working :(

[Grete110]

Everything was okey this morning, but battery was getting low, came home to charge it, but there nothing in display but the blue screen. Restarted and it started chargind but now its not working anymore 😞 

[Marrrmaduke · Accepted solution]

@Grete110 Please try rebooting it several times by pressing and holding the left and bottom right buttons until Fitbit logo appears. If this does not help, please try 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this usually takes 15 seconds but may take up to 3-6 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear. Let me know if that worked for you. You may need to reach out to Customer support if you're not successful.

[Marrrmaduke]

@Grete110 Did you manage to resolve the issue? Did you reach out to Customer Support?

[Grete110]

Hello. Restart and hard reset doesnt help. Tried everything. I contacted fitbit customer service. Waiting answers.

Sent from my iPhone

[Marrrmaduke]

@Grete110 Thank you for the update. It may take a while but your Versa is still under warranty, so it all should turn out fine. Good luck!